Refund & Return Policy

At Al Badar Dry Fruits, customer satisfaction is our priority. Please read our refund and return policy carefully before placing an order.

Returns

• We accept return requests within 14 days of receiving your order.

• Products must be unused, unopened, and in their original packaging.

• Due to food safety reasons, opened or partially used dry fruits cannot be returned.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery with clear photos or a video of the product and package. After verification, we will offer a replacement or a full refund.

Refunds

• Once your return is approved and received, your refund will be processed within 5–7 business days.

• For Cash on Delivery (COD) orders, refunds will be sent through a bank transfer or another mutually agreed payment method.

Non-Refundable Items

Refunds or returns are not available for:

• Opened or used food products.

• Products damaged after delivery due to improper storage or handling.

• Orders returned without prior approval.

Return Shipping

If the return is due to our mistake (wrong or damaged product), we will cover the return shipping cost.
If the customer changes their mind, the customer is responsible for the return shipping charges.

Contact Us

If you have any questions regarding returns or refunds, please contact us through our WhatsApp or the contact information available on our website.